Support

We read every message.

When reporting a problem, please include your device model, iOS version and the app version (shown in Settings in the app). For sync or sharing issues, you can attach a diagnostic log: in Look open Settings → Export logs and send the file with your email. The log is stored only on your device and is shared only if you send it.

Frequently asked questions

A shared tour doesn’t open

Make sure the Look app is installed and that you are signed in to iCloud in Settings. If the link is shared only with invited people, the recipient must open it with the Apple Account the invitation was sent to. If the owner stopped sharing, the link no longer works.

My tours don’t appear on my other device

Both devices must be signed in to the same Apple Account with iCloud enabled for Look (Settings → [your name] → iCloud). Panoramas are downloaded when you open a tour, so the first opening may take a moment on a slow connection.

Which panoramas can I use?

Equirectangular 360° images (2:1 aspect ratio), such as renders from 3D software or photos from a 360° camera. Import them from Photos or Files.

How do I restore Look Pro on a new device?

Open the subscription screen in Look and tap “Restore purchases”. Make sure you are signed in with the Apple Account you used to subscribe.

How do I cancel my subscription?

Open Settings on your device → [your name] → Subscriptions → Look, then tap Cancel Subscription. Pro features stay available until the end of the paid period. For refunds, use reportaproblem.apple.com.

How do I delete my data?

Delete tours and projects in the app. To remove all Look data from iCloud, open Settings → [your name] → iCloud → Manage Account Storage. See the Privacy Policy for details.